To the company's registered office (domicilio social). It appears on the contract, on your bills and on the legal notice page (aviso legal) of its website. A PO box won't do.

The company says I must call or go to an office.

A written notice that they demonstrably received is valid. Keep the burofax and its proof of delivery, and return any later direct debit through your bank.

I've already missed the insurance deadline.

Send it anyway so it does not renew a second time, and ask the insurer to accept it. If you have sold the car or the home, say so and attach the proof: the risk no longer exists.

Can I write it in English?

Send it in Spanish. Write it in English and we send it translated (+20 €); you check the translation before paying.

From outside Spain · cancelling

I left Spain: how do I cancel a contract there and prove it?

Cancel in writing, by burofax, so you can prove the date the company received it. Phone calls and web forms are free, but if the company keeps charging you there is nothing to show. From abroad you send it online for 39 € with your own letter, on paper with proof of delivery to the company's registered office.

1 month: before renewal: the notice an insurer must receive
2 working days: for a phone or internet company to process a cancellation
39 €: your letter, sent from abroad

I have my letter, 39 €

The deadlines that catch people out

Insurance (home, car, health, life): the insurer must receive your notice at least one month before the policy's renewal date. A day late and it renews for another year.
Phone and internet: the company has two working days to process the cancellation from when it receives your request. If there is a minimum term, the penalty must be proportional to the months left.
Alarms, gyms and other subscriptions: the contract sets the notice period. Look for “preaviso” and “permanencia”.

Why proof of the date matters

Almost every dispute over a cancellation is about when the company found out. With a burofax you hold the delivery date in writing. If they charge you again, you can ask your bank to return the direct debit and show why.

What the letter must say

Your name, Spanish ID number (NIE, DNI or passport) and the contract or policy number.
That you are ending the contract, and from what date.
That you withdraw your permission for direct debits from that date.
A request for written confirmation, and your email and current address.

How to send it from abroad

Paste your letter or upload it as PDF or Word. We tell you for free if something is missing.
Enter your details. If you have no address in Spain, tick the box (+10 €): it goes out in your name «c/o Burofácil», with our Spanish address on the envelope only.
Enter the recipient's name and address in Spain (not a PO box).
Pay by card, Apple Pay or Google Pay. If it goes out before 18:00 Spanish time on a working day, it is delivered the next working day.
We email you the proof that it was sent and the proof of delivery, or of the delivery attempt.

If they keep charging you

Ask your bank to return the direct debit: for a charge you had authorised you have eight weeks from the date it left your account, and longer if you had already withdrawn your permission. Then write to the company's customer service with the burofax and its proof of delivery attached. If you closed your Spanish bank account before cancelling, the company may send the unpaid bills to a debt collector; the burofax is what shows the contract had already ended.

What Spanish law says

The policyholder can oppose renewal with written notice to the insurer at least one month before the end of the current period (art. 22 Insurance Contract Act). fuente
A telecoms customer can end the contract at any time, and the operator must process it within two working days of receiving the request (art. 7 Royal Decree 899/2009). fuente

Frequently asked questions

Where do I send it?: To the company's registered office (domicilio social). It appears on the contract, on your bills and on the legal notice page (aviso legal) of its website. A PO box won't do.
The company says I must call or go to an office.: A written notice that they demonstrably received is valid. Keep the burofax and its proof of delivery, and return any later direct debit through your bank.
I've already missed the insurance deadline.: Send it anyway so it does not renew a second time, and ask the insurer to accept it. If you have sold the car or the home, say so and attach the proof: the risk no longer exists.
Can I write it in English?: Send it in Spanish. Write it in English and we send it translated (+20 €); you check the translation before paying.